How can we help?



Are the flowers real ?

We only sell real, fresh flowers from our authentic rose farm. Our flowers are always fresh – never fake. We do rely on artistic techniques to create striking displays and exotic colors.

Are the flowers farmed responsibly ?

Yes! We are so proud to be Rainforest Alliance Certified, and we are devoted to operating our farm and delivery service in the most sustainable way possible. We continue to seek out new ways to reduce waste while sharing the joy of fresh-cut flowers. 


When should i order ?

Our flowers are cut as you order them so they arrive with premium freshness. We offer 3-4 day delivery options on most orders. Next-day delivery is available for Preserved Roses only.

We partner with UPS and FedEx to ensure that our flowers are safely delivered in a timely manner. In some cases, delivery is delayed due to extreme weather and unforeseen issues with UPS. Because of this, we strongly suggest selecting a delivery date at least 1 day prior to special events and occasions – just in case an unexpected delay occurs.

Which days do you do deliveries ?

Flowers are delivered on standard business days only (Monday, Tuesday, Wednesday, Thursday and Friday). Deliveries are not made on Saturdays or Sundays.

Since we cut our flowers fresh and send them directly, we do not offer same-day delivery service, though we do have limited next-day delivery options for Preserved Roses.

Please note, most orders require 3-4 business days (Mondays - Fridays, excluding holidays) for delivery. Due to operation processes on the farm, orders that are placed after hours may be updated the following day, pushing delivery back to the next shipment available.

How can i track my order ?

Once we deliver your package to the carrier, we will provide you with a UPS or FedEx tracking number thru email. You can track your package by pasting the code at  or

Instructions for delivery

After receiving your tracking number, we recommend making sure the recipient will be available between 7am - 7pm on the day of the delivery. On rare occasions, the carrier may request a signature (common for large office buildings). But for most orders, no signature is required at the time of delivery, and the carrier will leave the flowers as instructed. The flowers will arrive safely packaged in a protective box – however, it is ideal to have someone bring the flowers inside as soon as possible after the delivery is made to reduce risk of damage due to weather, heat, theft, etc.


How can i make changes to my order?

Please reach out to us in our live chat if you’d like to make changes or add something to your order. The sooner you contact us, the more likely we will be able to help!

Unfortunately, if the order has already been processed and submitted to UPS or FEDEX, it may not be possible to modify it.

How do i cancel my order?

If your order has not yet been prepared, you may request a cancellation for a small service fee of 20% of the total amount of the order.

Please contact us immediately to cancel an order – you will need to provide your full name and order number to complete the cancellation

Unfortunately, if the roses have already been prepared/shipped, we cannot cancel your order nor provide a refund.

Get in touch

Have questions about your order, or a general enquiry?